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FAQ

Account

Where do I create an account or log in?

You may log in by clicking the LOGIN/CREATE AN ACCOUNT button on the top right side of the website.

How do I verify my account?

After registration, you may verify your account by providing identification documents via your profile or email. It is mandatory to verify your account before you can make a withdrawal.

Is verifying on SpaceLilly Casino safe?

Yes, all of your data used for verification is private, and it is only used by SpaceLilly Casino for withdrawal purposes.

Can I have more than one account?

No. Each player is allowed to have only one account. If you create multiple accounts, this can lead to the suspension of all of your accounts.

What should I do if my account is locked or suspended?

Please contact [email protected] with your username and a brief description of the issue. Our team will help you resolve your problem as soon as possible.

When you log in, you may check the Remember me box, so that you don’t have to type in your username and password every time you visit this website.

Please note that this should not be ticked when using a public computer.

How to change personal information?

If you would like to change more than is allowed by the form,

please contact [email protected] with a detailed description of what it is that you would like to change.

How can I change my password?

I forgot my password. How do I get a new one?

Click ‘Login/Create an account’ and click ‘Can’t access your account?’ in the top right corner of the website.

Type in your username and captcha code and click RECOVER.

Why do I get logged out after some time?

You only get logged out if you are inactive on the website for a few minutes. We do it for security reasons.

Where can I read the Privacy Policy and Terms and Conditions?

You will find these documents at the bottom of the website.

I think I play too much. What can I do?

The first step is to set restrictions on your account. Log in to your account, click MY PROFILE, and click RESTRICTIONS.

You may set how much money you are allowed to deposit per day. In addition, you can freeze or lock your player account.

If you feel like you have to talk with someone about your problem, please contact the responsible service.

You will find a link to ‘RESPONSIBLE GAMBLING’ at the bottom of the website.

How can I set account restrictions?

How do I freeze or close my account?

Games

How to win at SpaceLilly Casino?

There is no guaranteed way to win, as most games are based on chance. However, you can improve your experience by learning the game rules, playing high RTP titles, using the generous SpaceLilly bonuses and promotions wisely, and managing your budget responsibly.

My game is not loading. What should I do?

Make sure your browser is updated and that you have a stable internet connection. If the issue continues, try clearing your cache or switching to a different browser.

Can I try games for free before playing for real money?

Yes, many games offer modes that are played for fun, where you are playing with imaginary currency.

Where can I read game info?

Hover with your pointer over the game. Click on the "info" on the game of your interest.

On the preview screen, which will be opened, you can see the info of that game (ea., reels, lines, free spins).

My bet on live roulette was not accepted. What can I do?

If you were able to place bets on the live roulette, it is most likely that your bet amount did not meet the minimum bet requirement.

Please pay attention to the table limits table.

If you were not able to place bets on the live roulette, it is most likely that you have run out of time. Please pay attention to the timer.

Where can I see the game history?

I think the game result was wrong. Where can I complain?

Log in to your account, click MY PROFILE, and click GAME HISTORY. You will be able to find the history of every game you played.

If you are unable to find the game, please write an email describing as many details of the game as possible, and send it to [email protected].

I think I was being cheated at poker, what can I do?

If you feel that a group of players teamed up against you, please notify us at [email protected].

Try to send us as many details of the game as possible (table name, time, hand number, nicknames of players,…).

Is your Random Number Generator fair?

Hover with your pointer over the game. Click on the "info" on the game of your interest.

On the preview screen, which will be opened, you can see the info of that game (ea., reels, lines, free spins).

Mobile & Tech Support

Which browsers are recommended for the best experience?

For smooth gameplay and full functionality, we recommend using the latest versions of Chrome, Firefox, Safari, or Edge. Outdated or unsupported browsers may affect game performance, and they may also pose a potential security risk.

How do I play a SpaceLilly Casino on Android or iOS?

At the moment, you can only play directly through your mobile browser, as there is no standalone app. Just visit spacelily.com and use your login information to play.

Is there a SpaceLilly Casino mobile app?

No, currently, we do not have a standalone app. All games and features are available through the mobile website, which works smoothly on smartphones and tablets.

Can I use a VPN to access SpaceLilly Casino?

Using a VPN to play games in our casino is allowed. However, using a VPN is not recommended, as it may affect payment processing or violate regional licensing terms.

How do I contact customer support?

You can contact customer support via email at [email protected], or you can contact the SpaceLilly help center by talking to an agent. Our 24/7 live agents can help you get all SpaceLilly Casino questions answered with ease.

Payments

How safe is my money with SpaceLilly?

We use widely used SSL encryption to secure your funds. Your money is very safe with us.

Can I use cryptocurrency at SpaceLilly Casino?

Yes, SpaceLilly Casino supports cryptocurrency payments. You can make deposits and withdraw using options such as Bitcoin, Ethereum, and Litecoin. All you have to do is choose your preferred crypto method in the Cashier section and follow the on-screen instructions.

What are the terms of the no-deposit bonus at SpaceLilly Casino?

No-deposit bonuses usually come with wagering requirements, withdrawal caps, and eligible game restrictions. You should always read the bonus terms carefully before claiming them. You may need to verify your account first before you can claim certain bonuses.

Are there any deposit or withdrawal fees?

SpaceLilly does not charge any fees for deposits or withdrawals. However, your payment provider might, which is why you should check with them for more details.

How long does the withdrawal process take?

Withdrawal times depend on the selected payment method. E-wallets are usually faster (within 24 hours), while bank transfers can take several business days.

Can I cancel a withdrawal request?

Yes, as long as it has not been processed yet. Go to the Cashier and check the status of your request. If it is still pending, you can cancel it.

Which withdrawal options are available?

You can see all our withdrawal options at the bottom of our website. You can see them in the Cashier as well.

How to deposit or withdraw money from the account?

Then select your desired payment method and input the amount.

Please note that every payment processor has its own specifics.

Therefore, additional information will be provided once you select a payment processor.

Why do I need to send copies of my documents when making a withdrawal?

You need to send copies of any identification document and of any utility bill, as well as a photo/screenshot of the deposit method.

All copies have to be no older than three months.

Please understand that this is common practice in online casinos, and it is for your safety only.

How do I transfer money between games?

You do not have to transfer money between games; our system does it automatically.

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