FAQ

Account

Where do I create account or log in?

You may login by clicking LOGIN/CREATE AN ACCOUNT button on the top right side of the website.

When you login you may check the Remember me box,
so that you don’t have to type in your username and password every time you visit this website.
Please note that this should not be ticked when using a public computer.

 

 

How to change personal information?

Login to your account, click MY PROFILE. On PROFILE tab you have an option to change some personal information.
If you would like to change more that it is allowed by the form,
please contact support@spacelilly.com with detailed description of what is it that you would like to change.

 

 

How can I change password?

Login to your account, click MY PROFILE. On PROFILE tab you have an option to change password.

 

 

I forgot my password, how do I get a new one?

Click ‘Login/Create an account’ and click ‘Can’t access your account?’ on the top right corner of the website.
Type in your username and captcha code and click RECOVER.

 

 

Why do I get logged out after some time?

You only get logged out if you are inactive on the website for a few minutes. We do it due to security reasons.

 

 

Where can I read Privacy Policy and Terms and Conditions?

You will find these documents on the bottom of the website.

 

 

I think I play too much, what can I do?

First step is to set restrictions to your account. Login to your account, click MY PROFILE and click RESTRICTIONS.
You may set how much money you are allowed to deposit per day. In addition, you can freeze or lock your player account.

If you feel like you have to talk with someone about your problem, please contact the responsible service.
You will find link to ‘RESPONSIBLE GAMBLING’ on the bottom of the website.

 

 

How can I set account restrictions?

Login to your account, click MY PROFILE and click RESTRICTIONS TAB.

 

 

How do I freeze or close my account?

Login to your account, click MY PROFILE and click RESTRICTIONS tab.

 

Games

Where can I read game info?

Hower with your pointer over the game. Click on the "info" on the game of your interest.
On the preview screen which will be opened, you can see the info of that game (ei reels, lines, free spins).

If you are already playing the game, click on the GAME RULES button above the play screen.


My bet on live roulette was not accepted, what can I do?

If you were able to place bets on the live roulette, it is most likely that your bet amount did not meet the minimum bet requirement.
Please pay attention to the table limits table.

If you were not able to place bets on the live roulette, it is most likely that you have run out of time. Please pay attention to timer.


Where can I see game history?

Login to your account, click MY PROFILE and click GAME HISTORY.


I think the game result was wrong, where can I complain?

Login to your account, click MY PROFILE and click GAME HISTORY. You will be able to find history for every game you played.
If you are unable to find the game, please write an email, describing as many details of the game possible and send it to support@spacelilly.com.


I think I was being cheated on poker, what can I do?

If you feel that a group of players teamed up against you, please notify us on support@spacelilly.com.
Try to send us as many details of the game as possible (table name, time, hand number, nicknames of players,…).


Is your Random Number Generator fair?

Yes, all our games are licenced and provided by world's leadeing Game Providers.
RNG of every game is predetermined by the game's respective owners (Game Providers).

 

Payments

How safe is my money with SpaceLilly?

We use widely used SSL encryption to secure your funds. Your money is very safe with us.

 

 

Which deposit options are available?

You can see all our deposit options on the bottom of our website. You can see them in Cashier as well.

 

 

Which withdrawal options are available?

You can see all our withdrawal options on the bottom of our website. You can see them in Cashier as well.

 

 

How to deposit or withdraw money from account?

Login to your account, click Cashier, click DEPOSIT or WITHDRAW tab.
Then select your desired payment method and input amount.
Please note that every payment processor has its own specifics,
therefore additional information will be provided once you select payment processor.

 

 

Why do I need to send copies of my documents when making a withdrawal?

You need to send a copies of any identification document and of any utility bill, as well as photo/screenshot of deposit method.
All copies have to be not older than three months.
Please understand that this is common practice in online casinos and it is for your safety only.

 

 

How do I transfer money between games?

You do not have to transfer money between games, our system does it automatically.